What's Happening in Your Neck of the Woods
No-Contact Delivery Update
Most customer orders will now start to be marked “leave at the door” or “no-contact” by default.
This means that, for most deliveries, you’ll see “I’d like a no-contact delivery” followed by specific instructions from your customer. Please keep an eye out for any special instructions from your customer in the app on every order. You can call or text them when you arrive to coordinate completing the delivery.
In order to help ensure smooth and safe deliveries, merchants are also updating pickup protocols and may provide any new pickup instructions in the courier app. If you are picking up a sealed bag, please do not open it to check the contents - work with the restaurant to confirm the order.
You can read more about “no-contact” delivery at this link.
Hand Sanitizer Kits
Public health guidelines suggest washing your hands, using hand sanitizer, and staying home if you begin to feel ill to help prevent the spread of COVID-19.
We are working on acquiring supplies, like hand sanitizer and gloves, and are distributing these items to Couriers as quickly as we can.
We have reached out by email to let Couriers know that these are available to ensure that these supplies get to the Couriers who need them most.
If you have not yet ordered your hand sanitizer kit, please search your inbox for an email with “Hand Sanitizer” in the title and follow the instructions in that email to get your kit shipped to you.
If you have recently been activated, or have recently started completing deliveries after not working in the past month, we will be reaching out to you in the days ahead via email so that you can order your sanitizer kit.
Thank you for your patience as we work to help all couriers get access to these supplies.
Caviar Open For Business
In response to the public health emergency caused by COVID-19, several jurisdictions have issued orders restricting the movement of individuals, with the exception of certain essential services. Deliveries from restaurants and grocery stores have been deemed essential services in the your jurisdiction, meaning Couriers may continue to perform delivery services.
If a law enforcement officer or other public official attempts to stop you from providing delivery services, please show them this advisory.
The Weekend Ahead...
The weekend is about to kick into high gear! Order demand on Friday and Saturday, especially during the dinner rush, has been busier than ever. Are you ready to cash in?
$250 Friday Dinner Raffle!
Complete 3 deliveries in SF: East Bay offered between 4pm - 10pm on Friday, 4/3/2020, and you will earn 1 entry into a raffle to win 1 of 4, $250 bonuses!
Every single delivery you complete past your first 3 earns you 1 more entry to win.
For example:
- 4 completed deliveries equals 2 entries
- 5 completed deliveries equals 3 entries
- 6 completed deliveries equals 4 entries
- And so on and so on and so on.
We’ll pull 4 random winners in the SF: East Bay service region and pay each person a $250 bonus by next Tuesday, 4/7/2020. How many entries to win can you stack on?!
Click here to see the full rules for the raffle.
Hot Zone Shift
We are experiencing a shift in delivery hot zones during the busy times of lunch and dinner as customers are placing orders from restaurants closer to their homes.
You can keep up with which areas have the highest number of delivery offers popping up by checking the hot zone map in your courier app (updated every half hour).
Couriers interested in being offered as many delivery opportunities as possible can go online in a delivery hot zone during the busy times of lunch (10-2) and dinner (4-10) this Friday, Saturday, and Sunday.
You can check on which Milestones and Peak Pay are in effect each day in your courier app.
|
