The COVID-19 Update
No-Contact Delivery Update
Most customer orders will now start to be marked “leave at the door” or “no-contact” by default.
This means that, for most deliveries, you’ll see “I’d like a no-contact delivery” followed by specific instructions from your customer. Please keep an eye out for any special instructions from your customer in the app on every order. You can call or text them when you arrive to coordinate completing the delivery.
In order to help ensure smooth and safe deliveries, merchants are also updating pickup protocols and may provide any new pickup instructions in the courier app. If you are picking up a sealed bag, please do not open it to check the contents - work with the restaurant to confirm the order.
You can read more about “no-contact” delivery at this link.
Hand Sanitizer Kits
Public health guidelines suggest washing your hands, using hand sanitizer, and staying home if you begin to feel ill to help prevent the spread of COVID-19.
We are working on acquiring supplies, like hand sanitizer and gloves, and are distributing these items to Couriers as quickly as we can.
We have reached out by email to let Couriers know that these are available to ensure that these supplies get to the Couriers who need them most.
If you have not yet ordered your hand sanitizer kit, please search your inbox for an email with “Hand Sanitizer” in the title and follow the instructions in that email to get your kit shipped to you.
If you have recently been activated, or have recently started completing deliveries after not working in the past month, we will be reaching out to you in the days ahead via email so that you can order your sanitizer kit.
Thank you for your patience as we work to help all couriers get access to these supplies.
COVID-19 Financial Assistance
Financial Assistance is available for eligible couriers who have been quarantined or diagnosed due to COVID-19. Here are some common questions and answers for the Financial Assistance Program.
What is the COVID-19 Financial Assistance Program?
The COVID-19 Financial Assistance Program supports couriers who have been diagnosed with or quarantined due to COVID-19.
What are the criteria to apply?
Eligible couriers who (1) have tested positive for COVID-19, (2) have been quarantined at a doctor’s suggestion due to COVID-19, or (3) live with someone meeting one of those two conditions may apply.
Will my account be suspended if I submit a claim?
If your claim meets all criteria for eligibility, your account will be suspended for the safety of the platform. If your claim does not meet the criteria, your account should remain active.
If I receive Financial Assistance, how do I get back to working with Caviar?
When you receive the COVID-19 Financial Assistance package, we’ll share an email address for you to use when you have proof that you’re ready to go online again. This email address is just for couriers who have received assistance so that we can get to your request right away.
You can read more about the Financial Assistance program at this link.
Reminder- Protecting yourself and others from the Coronavirus (COVID-19)
With COVID-19 changing processes and protocols, please keep in mind the following:
- Wash your hands regularly and for at least 20 seconds each time
- If you cough or sneeze, cover it with a tissue or your elbow - never your hands
- If you are experiencing any symptoms including fever, cough, shortness of breath, sore throat, please do not pickup or deliver any orders.
- Practice social distancing: Please stay 6 feet or about 2 meters apart while waiting for food.
- Do NOT open sealed bags. If you receive a sealed bag, both customers and restaurants require that you do not open the package - even to check the contents. If you want to verify the order, confirm the name and its contents with the restaurant staff.
Caviar Open For Business
In response to the public health emergency caused by COVID-19, several jurisdictions have issued orders restricting the movement of individuals, with the exception of certain essential services. Deliveries from restaurants and grocery stores have been deemed essential services in the your jurisdiction, meaning Couriers may continue to perform delivery services.
If a law enforcement officer or other public official attempts to stop you from providing delivery services, please show them this advisory.
The Weekend Ahead...
The weekend is about to kick into high gear! Order demand on Friday and Saturday, especially during the dinner rush, has been busier than ever. Are you ready to cash in?
Couriers interested in being offered as many delivery opportunities as possible can go online in a delivery hot zone during the busy times of lunch (10-2) and dinner (4-10) this Friday, Saturday, and Sunday.
You can check on which Milestones and Peak Pay are in effect each day in your courier app.
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