The COVID-19 Update
Quick Tips
Here is a quick list of actions you can take to help prevent the spread of coronavirus:
1) Wash your hands regularly and for at least 20 seconds each time
2) If you cough or sneeze, cover it with a tissue or your elbow - never your hands
3) If you feel sick, please stay home
You can read more in our FAQ. You can also stay up to date on the latest information by visiting the Center for Disease Control and Prevention’s website at cdc.gov.
No-Contact Delivery
As the COVID-19 situation continues to evolve, we recognize that more and more of our users may prefer a “no-contact” or “leave at the door” delivery. We’ve also advised customers who may be ill or who have been in contact with someone who may be ill that they should request a contactless handoff.
If you’d like to request a “no-contact” delivery
Call or text your customer to arrange a safe, secure, and clean drop-off location. For example:
Hi, it’s your Caviar Courier. I’m healthy, but I’d like to request a “no-contact” delivery given everything going on. Is there a safe spot to place your food? I can wait nearby until you come pick it up. Thanks!
Customer requests for “no-contact” deliveries
In these cases, you’ll see a note in the delivery instructions requesting a “no-contact” or “leave at the door” delivery, along with details about the drop off location so you know where to place their food.
Completing these deliveries
Whether you or your customer requests this delivery process, customers ask that you place the food in a location that they’ll share with you. You can text a photo of the food in the agreed upon location and wait at a comfortable distance for the customer to get their food – or follow the process you agree on with your customer.
Hand Sanitizer Kits
Please continue to prioritize your own health and safety, and follow public health guidelines around washing your hands, using hand sanitizer, and staying home if you begin to feel ill. We are working on acquiring supplies, like hand sanitizer and gloves, and are distributing these items to Couriers as quickly as we can.
We are reaching out by email to let Couriers know when these are available in their area to ensure that these supplies get to the Couriers who need them most. Please continue to check your email for updates.
Caviar Is Open For Business
Caviar currently plans to stay open to support the Couriers, customers, and merchants who rely on our platform every day. You can check your app’s Notification section or your email inbox for future updates.
Please prioritize your own health - stay home if you aren’t feeling well or have been in close contact with someone who has been sick.
The COVID-19 Financial Assistance Program
We’re also introducing a new COVID-19 Courier Financial Assistance Program. With this program, couriers may qualify for up to two weeks of financial assistance* if they are diagnosed with COVID-19 or put under quarantine individually by a public health agency. To be eligible, couriers must have been active on the Caviar platform for at least 60 days and have completed at least 30 deliveries in the last 30 days.
To learn more about the process or to submit a claim, please click here to open the DoorDash FAQ and follow the required steps.
Average weekly earnings will be based on your last three months of earnings before the date of infection or quarantine, not including any weeks prior to your first delivery. Courier must have a valid account and be in good standing. Courier must have been on the platform at least sixty (60) days as of the date of infection or quarantine and completed at least thirty (30) deliveries over the thirty (30) days. Upon filing a claim, your Courier account will be temporarily suspended to protect the Caviar community. Caviar reserves the right to modify or cancel this program at any time. Caviar may require verification of COVID-19 infection or quarantine order to provide financial assistance.
Live Support Response Times
Live Support currently has longer than normal response times due to precautionary travel restriction impacting our offshore Support teams.
Please only contact live support for extremely urgent issues. Email support response times may be also delayed.
Your patience is greatly appreciated while we work to restore live support availability.
Thank you!
Lastly, we want to acknowledge your incredible efforts out on the roads and all the work you do to serve customers on the Caviar platform. We will continue to provide updates regarding wellness measures and delivery best practices as the situation evolves.
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