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At times, you might be offered a delivery containing alcoholic beverages. The following information is intended to help you lawfully deliver alcohol. The California Department of Alcoholic Beverage Control is actively conducting sting operations to ensure compliance.
Alcohol Pick Up
Alcohol deliveries cannot be picked up by couriers under 21 years old. Please have your ID ready at pickup if you have accepted an offer with alcohol.
You can see if a delivery offer contains alcohol by checking the item list in the delivery offer screen:
Validate Your Customer's ID
When an order contains alcohol, the law requires you to verify the age of the customer before you hand over the alcohol. You can only deliver alcohol if the customer is 21 years of age or older.
To verify age, ask the customer to see a valid ID. Check every customer’s ID every time, even if the customer clearly appears to be over 21. A valid ID must include a photograph and date of birth. For example, acceptable forms of ID may include:
- A valid driver’s license issued by federal, state, county, or municipal government.
- A valid passport.
- An identification card issued by the Armed Forces of the United States that contains the name, date of birth, description, and picture of the person.
Do not accept an ID if it is expired or the photo does not match the customer.
We encourage everyone to maintain social distancing to the maximum extent feasible during this process. For these orders in particular, masks or facial coverings are recommended.
Check for Intoxication
Do not deliver alcohol if the customer is visibly intoxicated. A customer may be intoxicated if they have glassy or bloodshot eyes, their clothes or breath smells of alcohol, they have impaired motor function or they are slurring their speech.
Judgement
Lastly, use your judgment. If you have any doubts about the ID, the customer, or encounter a situation in which it does not seem reasonable to deliver alcohol (e.g. there is a party with minors present), do not complete delivery and contact support.
Failure to abide by the law could result in personal liability including criminal penalties. If for any reason you don’t feel comfortable delivering alcohol, you can also decline the order or contact support to let them know you’d like to be unassigned.
For more information on Caviar’s ID policy, please visit the FAQ.
Best Regards,
The Courier Team
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