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Hello {% assign name = {{${first_name}}} | split: ' ' %} {{name[0] | default: "there"}},
Today, we’d like to share a few updates to the programs we have in place to support on and off deliveries.
We’ll continue to ship “personal protective equipment” to couriers
To help you protect yourself while you’re on the road, we’ll continue to make hand sanitizer, gloves, and wipes available to couriers. We’re also investing in even more “personal protective equipment.” We’ve just secured an order for over 2 million consumer-grade face masks, and we will begin distributing these to couriers as soon as possible.*
We’re launching discounted telehealth to help you access needed care
We know that, even as testing capacity for COVID-19 increases, tests are not widely available, and medical appointments can be hard to get. Through Doctor On Demand, one of the nation’s leading healthcare platforms, all couriers will be able to take an online risk assessment for COVID-19. In the coming days, you will also be able to receive discounted virtual urgent care visits. And for couriers who are eligible for financial assistance, these virtual urgent care appointments will cost just $4. We hope this gives you peace of mind and helps get you access to care and assistance if you need it.
We’ll share more updates soon on how to access this new program, so please continue to watch your inbox for this critical information. We hope this provides some peace of mind, while helping you access care and assistance should you need it and expect to share details with you on the next steps on Monday, April 6.
We’re making the COVID-19 Financial Assistance Program easier to access
Last month, we announced the creation of a COVID-19 Financial Assistance Program to help eligible Dashers and Couriers who had been individually instructed to self-quarantine by a medical professional or public health official, as well as those who had been diagnosed with COVID-19.
This program aims to provide you with financial assistance if you have COVID-19, are at higher risk, or live with someone who is at higher risk. With the new telehealth access we are making available, it will also be easier for eligible couriers who are sick to obtain the financial assistance they need thanks to access to a doctor’s note.
To learn more about applying for Financial Assistance, click here.
We’ll continue to share updates about changes due to COVID-19
We’ve made a lot of changes recently, and we truly hope they help you during these unpredictable times. We will continue to share updates about changes to the Caviar platform and our COVID-19 response programs, as well as keep you informed about changes that the government has made to help workers. Continue to watch your inbox and the notification center of your Dasher app for the latest information as we know it.
For all of your efforts, on and off the road: Thank you.
*These masks are not suitable for healthcare professionals, but there is some evidence that these masks may limit asymptomatic transmission. We have donated higher-grade masks to medical facilities in the Bay Area.
**This email shares some of the ways we are supporting couriers during the COVID-19 pandemic. Given that circumstances are rapidly changing, we may iterate on or modify our approach, including the type, amount, criteria, and duration of aid or program, as conditions change.
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