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Caviar takes the health and safety of all members of our community seriously. As the COVID-19 situation continues to evolve, we recognize that more and more of our users may prefer a “no-contact” or “leave at the door” delivery. We’ve also advised customers who may be ill or who have been in contact with someone who may be ill that they should request a contactless handoff.
If you’d like to request a “no-contact” delivery
Call or text your customer to arrange a safe, secure, and clean drop-off location. For example:
Hi, it’s your Caviar Courier. I’m healthy, but I’d like to request a “no-contact” delivery given everything going on. Is there a safe spot to place your food? I can wait nearby until you come pick it up. Thanks!
Customer requests for “no-contact” deliveries
In these cases, you’ll see a note in the delivery instructions requesting a “no-contact” or “leave at the door” delivery, along with details about the drop off location so you know where to place their food.
Completing these deliveries
Whether you or your customer requests this delivery process, customers ask that you place the food in a location that they’ll share with you. You can text a photo of the food in the agreed upon location and wait at a comfortable distance for the customer to get their food – or follow the process you agree on with your customer.
Health, safety, and hand sanitizer
Please continue to prioritize your own health and safety, and follow public health guidelines around washing your hands, using hand sanitizer, and staying home if you begin to feel ill. We are working on acquiring supplies, like hand sanitizer and gloves, and are distributing these items to Couriers in affected areas as quickly as we can. We are reaching out by email to let Couriers know when these are available in their area to ensure that these supplies get to the Couriers who need them most.
Thank you.
Lastly, we want to acknowledge your incredible efforts out on the roads and all the work you do to serve customers on the Caviar platform. We will continue to provide updates regarding wellness measures and delivery best practices as the situation evolves.
Please continue to check your email for additional updates.
Thanks,
The Caviar Courier Team
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