In light of the rapidly developing situation around the spread of COVID-19, we’d like to use this week’s newsletter to review some of the announcements we have made over the past few days. We hope that putting all of the information in one place will be helpful to you.

While these are serious times, it can be good to share some positive news as well. Scroll on down to catch up on crucial information, but also to check out the winner of our most recent round of the Courier Pro Tip Video Submission contest.

You can read the full version of this week's newsletter that has information on upcoming milestones and some of your personal stats by checking your email.

The Coronavirus (COVID-19) Rundown

Quick Tips

Here is a quick list of actions you can take to prevent the spread of coronavirus:

1) Wash your hands regularly and for at least 20 seconds each time

2) If you cough or sneeze, cover it with a tissue or your elbow - never your hands

3) If you feel sick, please stay home

You can read more in our FAQ. You can also stay up to date on the latest information by visiting the Center for Disease Control and Prevention’s website at cdc.gov.

Caviar Is Open For Business

Several counties in the Bay Area have instituted a “shelter in place” for residents. Couriers are currently exempt from this mandate and may continue delivering on the Caviar platform for the foreseeable future.

Please prioritize your own health - stay home if you aren’t feeling well or have been in close contact with someone who has been sick. Stay tuned as we monitor developments.

Live Support Response Times

Live Support currently has longer than normal response times due to precautionary travel restriction impacting our offshore Support teams.

Please only contact live support for extremely urgent issues. Email support response times may be also delayed.

Your patience is greatly appreciated while we work to restore live support availability.

No-Contact Delivery

As the COVID-19 situation continues to evolve, we recognize that more and more of our users may prefer a “no-contact” or “leave at the door” delivery. We’ve also advised customers who may be ill or who have been in contact with someone who may be ill that they should request a contactless handoff.

If you’d like to request a “no-contact” delivery

Call or text your customer to arrange a safe, secure, and clean drop-off location. For example:

Hi, it’s your Caviar Courier. I’m healthy, but I’d like to request a “no-contact” delivery given everything going on. Is there a safe spot to place your food? I can wait nearby until you come pick it up. Thanks!

Customer requests for “no-contact” deliveries

In these cases, you’ll see a note in the delivery instructions requesting a “no-contact” or “leave at the door” delivery, along with details about the drop off location so you know where to place their food.

Completing these deliveries

Whether you or your customer requests this delivery process, customers ask that you place the food in a location that they’ll share with you. You can text a photo of the food in the agreed upon location and wait at a comfortable distance for the customer to get their food – or follow the process you agree on with your customer.

Hand Sanitizer Kits

Please continue to prioritize your own health and safety, and follow public health guidelines around washing your hands, using hand sanitizer, and staying home if you begin to feel ill. We are working on acquiring supplies, like hand sanitizer and gloves, and are distributing these items to Couriers in affected areas as quickly as we can.

We are reaching out by email to let Couriers know when these are available in their area to ensure that these supplies get to the Couriers who need them most.

Thank you.

Lastly, we want to acknowledge your incredible efforts out on the roads and all the work you do to serve customers on the Caviar platform. We will continue to provide updates regarding wellness measures and delivery best practices as the situation evolves.

Pro Tip Video Contest Winner!

In case you weren’t aware, we’d like to shine the spotlight on the winner of our second Courier Pro Tip Video Submission contest- Tiana H from Boston!

A couple of weeks ago we asked you to send us videos telling us what you know now that you wish you knew as a new courier.

Thank you to everybody who submitted a video! We received a lot of great entries for this round, but Tiana’s video came out on top.

Here is her video:

We hope you enjoyed the video and look forward to announcing when the next round of submissions will begin. Keep an eye on your inbox for details.

That will be that for this edition of the Weekly Caviar Newsletter!

We hope you found it to be full of helpful info! Please keep an eye on your email inbox and app’s Announcement section for future updates.

If you have any questions, please visit our FAQ.

Stay tuned, and take care.

Best,

The Courier Team