Local Tids & Bits
Diner Tips: A Refresher
We have seen an increase in courier inquiries asking how diner tips work. Let’s review!
When a diner places an order, the tip is set to default at 18% of the order’s food value. The diner can increase or decrease that amount before they place the order and up to two hours after the order is completed.
The courier app will show the “expected tip” amount for each order when the order is assigned. The expected tip is the average tip percentage in Boston. The actual tip from the customer may be higher or lower than the expected tip but you will receive 100% of the tip regardless. Base pay, Peak Pay, and Milestones will not change if the customer changes their tip.
Two hours after you deliver the order, you will be able to see the tip amount for each order in your payout history.
Special Delivery Promo
All this week we will be running a special delivery promo to diners who order with Caviar with Tender Greens from both of their locations: one in Chestnut Hill and one in Copley. We’re shouting about this enticing promotion in an email announcement to all of our diners and we expect to see an increase in orders coming from Tender Greens!
Couriers who want to maximize their time online can improve their chances of being assigned as many orders as possible by going online in one of our hot zones during the peaks of lunch (10-2) and dinner (5-9).
That will be that for this edition of the Weekly Caviar Newsletter, everyone!
I hope you found it to be easy to read and full of good info!
If you have any questions that can not be answered by our FAQ, please go to this link to send an email to courier support.
Have a great rest of the week, and happy delivering!
Best,
Doug
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